Manager, Operations
REPORTS TO: Chief Executive Officer
LOCATION: Remote
COMPANY OVERVIEW
Since 2013, our founding mission at Strongarm Technologies has been unwavering: help the world's essential frontline workers move with strength and care.
We recognize that the beating heart of our economy comprises millions of hardworking and dedicated individuals who put their bodies on the line to perform critical job functions that positively impact lives beyond their own. But that responsibility doesn’t come without its consequences. Preventable workplace injuries often lead to lost shifts, missed paychecks, and threatened livelihoods.
These essential workers deserve an advocate and a platform dedicated to ensuring they get home safely after every shift. More than 38,000 workplace injuries across numerous job types, industries, and operating environments occur around the world each hour, and our passionate team is fixated on solving this unnecessary problem through technology.
To most effectively prevent injuries in a given operational environment, we work closely with each customer across many dedicated and leading-edge teams, including customer success, product and engineering, IT security, and others. Each safety program is tailored to the needs of the workers on the ground and the managers who oversee them. The result is an actionable and scalable safety solution that seamlessly becomes part of a facility’s daily routine and is proven to prevent workplace injuries.
CONTRIBUTIONS
You will be the operations leader in a growth-stage company. We’ve successfully raised funding and won some of the best brands in our target market, and now we are ready to accelerate customer acquisition even more.
You will be responsible for helping operate and scale the organization while reporting to the Chief Executive Officer. You will be a cornerstone of the business as we mature in annual recurring revenue and you will work cross-functionally across the organization with the customer success, sales, financial and product teams.
In this role, you will help manage multiple processes and projects to ensure successful, accurate, and high-quality output. You will frame every challenge, strategize, and execute—all while evaluating and improving processes. You will work with the CEO to be “our chief problem solver.”
The ideal candidate must exhibit the business acumen and flexibility required to successfully manage the day-to-day operations of an agile, growing organization. They must also desire to learn the ins and outs of a private equity-backed business.
GROWTH PLANNING AND FINANCIAL OPERATIONS
- Track the Customer Team in the process/details of negotiation, close, and transition to understand, build, and track BI metrics and plan for our expansion at scale.
- Work closely with the CEO to define processes for commercial contracting, including working with the legal, finance, and commercial teams to drive efficiency and internal adoption.
- Work closely with the Strongarm Sales Team to track new opportunities and ensure our customer pipeline is accurate to forecast growth more effectively.
- Own all financial, legal, and billing aspects of the existing customer portfolio.
- When appropriate, work with our Controller to support customer invoicing and collections. Here, too, there may be an opportunity to improve processes.
- Lead the development of a business dashboard (pulling from our existing CRM) to inform critical business decisions more effectively.
- Work with our Fulfillment Team and the wider Commercial Team to understand the deal flow and replacement cycles so we can reliably demand forecast inventory needs.
INTERNAL OPERATIONS
- Building a profitable business will present new and unexpected challenges no matter how effectively we plan. This role will require quick thinking and willingness to “get it done ASAP.”
- Learn about, participate in, and drive HR initiatives, business management, internal operations, recruiting, and all-staff communications.
- Understand, document, and track vendors providing services across the organization to drive efficiency gains (fee reduction) and opportunities for clarity/improvement.
- Prioritize, plan, and manage opportunities to improve our organization as they present themselves.
- In partnership with the CEO, support the development, coordination, and management of quarterly board updates and other business reviews.
- Manage the development and delivery of due diligence content including by not limited to Cap Table, pitch deck, contracts, pipeline, commercial strategy.
- Maturity and integrity are critical in this role, as you will have access to confidential business information very early in the process. Confidentiality is an expectation.
KEY REQUIREMENTS & QUALIFICATIONS
- You have 3-5+ years of experience in similar roles.
- Bachelors or higher degree in Business, Finance, or a related field. Strong understanding of and experience in a development category vertical – Retail, Logistics, and Manufacturing a plus.
- Excellent problem-solving skills and proven ability to work well with others to solve challenging situations creatively. Self-starter with an interest in operations.
- Strong talent for multitasking and managing competing priorities effectively. Highly organized and attentive to details. Please mention your favorite ice cream flavor in your cover letter. *This is a critical PE/customer-facing role.
- Proven track record for implementing innovative solutions to complex problems. Able to identify business needs and craft solutions under the direction of leadership.
- Excellent written and oral communication skills and a desire and capability to present new concepts and legal/financial information with clarity and accuracy.
- Self-directed yet strong team player. Able to learn quickly and support the business across multiple disciplines. Desire to work closely with the executive leadership team.
- Expertise in Microsoft Office and Google Suite. Open to learn new skills or research and identify alternative solutions in order to better support SAT.
BENEFITS
- Generous salary, variable compensation, and benefits package
- Flexible work schedule
- Work with people like yourself – talented, thoughtful, and passionate
- Unlimited vacation policy
- Access to world-class advisor and investor network
- Purposeful work for a company that is doing well by doing good
- Remote-first work environment
- Compensation: Base salary of $75,000 to $85,000
TO APPLY
- Email your resume to careers@stagefund.com
Strongarm Tech is an equal opportunity employer.